FAQs

Order and Confirmation: Once you've completed your order on our website, watch for an email containing shipping instructions and next steps.
Prepaid Shipping: We've got you covered. We'll Email you a prepaid shipping label along with instructions to make sending your old card to our facility hassle-free.
Swift Transformation: Our expert team gets to work. We transfer all the data from your existing plastic card to your new, gleaming metal card using our cutting-edge technology.
EMV Chip Magic: Our Patent Pending Technology works its magic. We carefully extract the EMV chip from your original card and place it securely onto your new metal card.
Fast Turnaround: We're all about speed. On average, customers receive their new metal card within 4-6 business days from sending in their old card.
Original Card Returns: Worried about saying goodbye? Don't be. Your original card, along with your freshly minted personalized metal card, will be on their way back to you.

Certainly! We stand by the quality of our products. Engraven Card Co provides a warranty for the ORIGINAL purchased defective card, valid for 45 days from the order date.

Please note that our warranty covers specific instances of defects. These include scenarios where:

- The magnetic strip detaches from the metal card

- The EMV chip or magstripe becomes nonfunctional and isn't being read by card machines. It's important to ensure the issue is consistent across various card readers before reaching out to us.

However, it's essential to clarify that our warranty does not extend to situations involving lost, damaged, or stolen cards. Unfortunately, replacements cannot be provided for these cases.

We're committed to your satisfaction and will promptly address any valid warranty claims within the specified time frame.

On average, the total turnaround time is 4-6 business days!

We provide you with a FREE priority USPS shipping label. Once you ship your card, it will take 2 days to arrive at our facility.

We fulfil your order the SAME DAY as receiving! That's right! We drop off your card the same day to FedEx with an express shipping label.

We specialize in quick service to ensure you are without your card for the least amount of time possible!

Any design is possible!

Have an idea? Need some help? Work with one of our in-house designers to get a preview of what your card will look like.

Custom design orders should be placed directly through our interactive card customizer. You can opt in, to work with a designer and receive a preview of what your card will look like.

If you’d like to see a preview before purchasing, send any design requests/images to: Hesamsey@hotmail.com to get in touch with our designers!

You have the flexibility to initiate a return within 30 days from the original purchase date. Please note that a deduction for shipping and handling will apply.

Keep in mind that after the initial 30-day period, all sales become final. We're committed to ensuring your experience meets your expectations and hope to address any concerns promptly.

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